Self-Declared PEP Option Added for Co-Applicants The application process now includes a PEP toggle for co-applicants, ensuring the declaration is saved correctly within each deal. PEP declaration toggle shows for co-applicants.
Previously, only the primary applicant could declare PEP, but now co-applicants can also do so, improving accuracy and compliance. This works whether the co-applicant is added or invited to the deal. PEP declaration captured in notes for applicant and co-applicant. Enhanced Document Search in Client Portal The Add Document list now includes documents under the category of “Other”, enabling users to request documents from this category. Category of “Other” displayed in the Add Document list
Add Document(s) has a search field to look for specific documents to request, streamlining document management Searching for “lett” displays only the documents that have “lett” included in their title. Increased Upload Size Limit on Client Portal Documents up to 35MB can now be uploaded to the client portal, increased from the previous 20MB limit. This allows clients to upload larger files on their document portal Warning advising of the 35MB upload limit Validation for Minimum Down Payment on Insured Mortgages Scarlett deal validations will now notify agents when the down payment does not meet the minimum requirement for an insured mortgage. This ensures agents are aware and are properly including insurance premiums in their deal qualification Improved MPP Document Upload Handling MPP document upload now updated to fix an issue where Manulife did not receive uploaded forms due to filename duplication. The update appends a unique identifier to each file upon upload, ensuring MPP receives all documents correctly. Two documents uploaded were given unique file names so they do not overwrite each other
Update Type: New Features
We’ve made navigation smoother than ever! Scarlett Pay now temporarily saves a list of recent searches and actions to allow easier repetition of payroll duties.
These “Breadcrumb” are now live on Commissions/Invoices and Expenses – no more re-entering the same data to trace receivable allocations. Simply click on the “Search Results” in the sub-header to go back to the search you just completed and continue down your result list. Allocation tracking made effortless & simplified! We have also added a new “Recently Accessed Deal” window in the Deals module that displays your last 10 opened deals – giving you instant access to the files you’ve been working on.
Improved Access to Compliance Document Downloads We’ve enhanced the compliance section in Scarlett Pay for better efficiency. Previously, the Merge & Download and Zip & Download options were located at the bottom of the checklist, requiring excessive scrolling for long lists.
Now, a new Actions button at the top of the section provides quick access to these options, enabling faster and easier document management for administrators Color-Coded Compliance Status in Email Notifications To improve clarity and efficiency, compliance-related email notifications now feature color-coded status indicators:
Compliance Complete – highlighted in green
Compliance After Cut-Off – highlighted in blue
Compliance Declined – highlighted in red
These visual cues help agents quickly identify the status of their submissions immediately.
Added Default Email Content for Document Requests When requesting documents from clients through the Applicant Portal, agents have full control over the template and email content of this message. In case agents do not want to customize this message, Scarlett will now automatically include a clear default message in the email subject & body. Additional Details Added to FINTRAC Error Report When a Document Verification Service (DVS) check through Equifax fails, error messages will now display detailed explanation to help agents quickly identify the reason for the failure and the required resolution. Updated ‘Written Service Agreement’ Forms for Alberta: This update delivers revised versions of the three Alberta Written Service Agreements for Borrower, Intermediary, and Lender.
These forms now auto-fill deal information and include new editable fields, making them faster and easier to complete. Upload of MPP Insurance Documents Previously, some uploaded documents submitted to Manulife Protection Plan (MPP) were not received due to formatting issues in the file name. Scarlett now automatically adjusts file names in the background, ensuring every uploaded document is delivered to Manulife without delays or technical hiccups. Document Request Email Link Now Opens Document Collection Page When applicants receive a document request email the link will now open the Document Collection page of the deal, rather than their main dashboard of all current and past deals.
With this update, clients do not have to select the correct deal from their dashboard, eliminating confusion and allowing them to access the requested document list immediately. This makes the process faster and more intuitive.
Module: Deals Overview:
To streamline the process of accessing paid allocation data, a new enhancement has been introduced to the Deals module. Previously, viewing paid allocations required admin users to conduct advanced searches in the Receivables module and manually gather relevant data. This update simplifies that process by introducing a dedicated “Paid Allocation” tab within each deal. New Feature: “Paid Allocation” Tab Description:
A new tab labeled “Paid Allocation” has been added to the deal view interface. This tab allows for quick and direct access to allocation records that have already been paid.
Key Features:
Visible by Default to Admin Users
The new tab is automatically visible to users with admin roles, ensuring easy access to relevant financial data pertaining to the deal.
Hidden from Non-Admin Users
By default, the tab is not visible to users without admin permissions, maintaining appropriate access control and data confidentiality.
Allocation ID Drill-Down FunctionalityClicking on an Allocation ID within the table opens the Split Allocation Table, providing a detailed view of how the allocation was distributed.
Benefits:
Reduces time spent manually searching for paid allocations.
Improves visibility of deal payment information for administrators.
Maintains security through role-based permissions.
Enhances user experience with seamless navigation and data consistency.
Instructions for Bulk Import Queue Commissions/Invoices
If you’re using the DLC or MCC templates for bulk allocations, please follow the updated steps below:
Create the receivable as usual.
Click the Allocations icon, then go to New Allocations > Bulk Allocation.
In the pop-up window, select Import Allocation.
Choose the appropriate template format (DLC or MCC) and upload your Excel file.
Click Import. Commissions/Invoices
Import Status
The system will display a status depending on the import process.
Pending: Click Refresh to update the status. Unsuccessful/Failed: Check the result message for specific error details.
Success: Click on the Batch ID to review the import in the preview window before finalizing the allocations. Expenses
Uploading Equifax New Portal Template
Go to New Expense > Bulk Allocation > New Bulk Allocation.
Select File Import.
From the Import Type dropdown, choose Equifax New Portal, and provide the invoice date.
Upload the Excel file and click Import & Generate. Expenses
Import Status
Depending on the status of the import a status will appear
Pending: Click Refresh to update the status.
Unsuccessful/Failed: Check the result message for specific error details.
Successful: Click on the Batch ID to review the import in the preview window before finalizing the allocations. Expenses
Uploading General Expenses Using the Template:
Go to New Expense > Bulk Allocation > New Bulk Allocation.
Click Download Template and fill in the required expense information.
Choose General Expense from the Import Type dropdown.
Enter the expense number and upload the completed file.
Export Deal Notes to PDF This update gives agents a quick and professional way to print/share deal notes – improving documentation and compliance tracking.
A new “Export to PDF” button has been added to the Notes section of every deal. When selected, the system will generate a PDF containing all internal notes logged on the deal. Select Agent Profile When Generating Forms This update adds a new dropdown that allows agents with multiple profiles to select the appropriate Agent Profile when generating forms – ensuring the correct profile details are automatically filled in. FINTRAC – New Incoming System Notifications (IDV Completion) A new system notification has been added to alert users when an applicant completes their third-party ID verification for FINTRAC compliance.
How it works:
Under Email Accounts → Incoming System Notifications
A new toggle option is now available:
“FINTRAC – Third Party ID Verification Completed” When an applicant completes the ID verification (via Equifax or VeriFast), an email notification will automatically be sent to the assigned notification recipients.
This ensures agents are instantly informed when FINTRAC ID verification is complete. Clients Now Able to Request HELOC on the Application Agents can now capture client interest in a Home Equity Line of Credit (HELOC) directly within the Client Application process for Purchase & Refinance Option.
A new setting “Ask for HELOC Product” is now available under App Settings 3.0:
Agents can choose to:
Show or Hide the question Set it as Optional or Required A new question has been added at the end of the Interview section:
“Are you interested in applying for a Home Equity Line of Credit (HELOC)?” If the applicant selects ‘YES’,
HELOC Flag is Enabled in the application created on Scarlett MTG: The response is automatically logged in the deal’s Notes section Request Document(s) Update in Leads & Integration with App 3.0 The Request Documents tool within the Leads module has been upgraded to fully match the App 3.0 experience – giving agents a modern, seamless document collection workflow directly from a lead profile.
How it works:
Under any Lead → Documents tab, agents can now access: Tools → Request Document(s) Select ‘Request Document (s) 3.0’ tab → click on ‘Add Document(s)’ will open the list of documents (mirrors the layout, behaviour and flexibility of document request within Apps & Deals) Once a document request is sent from the lead, the applicant will see it in their App 3.0 portal under a new section called ‘Future Application Document(s)’
This allows clients to submit documents securely – even before starting a formal application – ensuring all uploaded files are stored in one unified experience. Any documents uploaded by the applicant will appear in the
Request Document(s) 3.0 interface
Sync to the Documents tab under the lead profile History Tab Added to Request Documents A new “History” tab has been added to the Request Document(s) window in the Application Portal, making it easy for agents to track all document requests. Increased Agent Control over Dashboard Tiles Details Agents can now show or hide the following:
Purpose
Interest Rate
Rate Type
Term Agents now have more control over what their clients see in the App 3.0 dashboard. A new Dashboard Tiles section has been added under App Settings 3.0 → Application Settings, allowing agents to choose which key details are visible on the client-facing tile.
New Feature Alert: Seamless Deal Type Identification with Scarlett Pay We’re excited to introduce a new enhancement applicable to our clients using both Scarlett Origination and Scarlett Pay!
Organizations that utilize tags in Scarlett Origination to classify the type or nature of a deal can now benefit by further leveraging this existing Scarlett Origination feature.
If enabled, these tags will automatically carry over to Scarlett Pay as an embedded field and will also appear in the Receivable Allocation view.
This enhancement makes it easier to identify special- case scenario deals and supports customized payouts where needed thereby saving time for any manual steps required. Please note: This feature is exclusively available for Scarlett Pay clients who also use Scarlett Origination, upon request.
If you have any questions or would like to explore how this feature can work for your team, feel free to reach out to scarlett.pay@scarlettnetwork.com!
Label change for Document(s) Request function under Applicant Improvement to the Document(s) Request feature in the Applicant Portal to give agents more flexibility and improve clarity for clients:
New “CC” Option:
Agents can now add a CC (carbon copy) email address when requesting documents from applicants for better tracking & follow-up
Labels for Sender and Recipient(s) have been updated to improve clarity:
The Request Type options were revised as follows:
“From Applicant” is now “Request from Applicant”
“From Third Party” is now “Request from Third Party”
The Applicant(s) field has been renamed to “To” Rules update for the interview selections “Renewal” and “Refinance” This new rule refines the application flow for refinance and renewal options, creating a more efficient and focused experience for clients.
The change is as follows:
For Refinance Application: – The Realtor section has been removed For Renewal Application: – Both the Realtor & Solicitor sections have been removed Login page updated function – Start Application button New enhancement improves how Scarlett handles returning applicants on the App 3.0 login page to avoid confusion and accidental duplicate applications. Returning applicants often clicked the Start Application button when attempting to review or update an existing file, which unintentionally created a new application instead of continuing their existing one.
With this update:
First time users: {email address or phone number is not linked to any existing application under the agent’s App 3.0 link} will be directed to the first page of interview section to start a new application Existing users: {email address or phone number already used to login the agent’s App 3.0 link} will now be redirected to their own dashboard, where they can continue an existing application, action documents or start a new application DocuSign enhancements This update introduces several enhancements to the E-Sign Request experience, giving agents more control and flexibility when managing e-signature documents:
Resend Expired Links: Agents can now easily resend an expired signature request link directly from the E-Sign Request page, making it simple to keep the process moving if a client misses their first opportunity. Copy Envelope: A new “Copy Envelope’ option has been added, allowing agents to quickly duplicate an existing e-sign package without starting from scratch.
Edit Envelopes: Agents now have the ability to edit an envelope even after a document has been opened, as long as its status is not marked Completed. Flexible Download Options: A new download window allows agents to choose exactly which components to download from completed or signed files. FINTRAC – Add “Import” function to Equifax PEP & Sanctions report This update introduces the ability to import results from the Equifax PEP & Sanctions screening within Scarlett deal.
Once the Equifax PEP & Sanctions report is retrieved, an Import button will appear, which can be used to auto-fill relevant FINTRAC fields, helping reduce App Settings 3.0 – New feature to edit Security Code content Scarlett now allows customization of the verification code email, giving agents more control over client communication during the App 3.0 process. The subject and body of the verification email template (both English & French) can be customized by clicking the “Customize” button in the App 3.0.
New Login Page for App 3.0 to capture Applicant’s details earlier A new enhancement was released for App 3.0’s Login page to capture an applicant’s first name, last name, and their contact details (email address or phone number) upfront. This allows Scarlett Origination to capture a new mortgage application even earlier than before. As soon as an applicant completes login verification (via their email or phone number), even before the Application’s interview stage is completed, a new Application is created under the Work-In-Progress tile on your Deal Dashboard. This will ensure you never lose a lead and always have the opportunity to follow up on every application that is started through Scarlett Origination, no matter where your client leaves it. Purpose-built access for a streamlined experience We’ve refined the way clients access their Application Portals to provide a more intuitive experience and ensure they’re always in control of their journey. Clients now have two clearly defined options:
Start Application – Initiates a brand-new mortgage application from scratch.
Log In – Opens the client’s portal, where they can view or continue existing applications, review or manage document requests, and view Mortgage Summary Pages.
This enhancement creates a clear distinction between starting fresh and continuing an in-progress file. It also improves consistency in how clients interact with their application journey — especially when they have more than one open application.
Tip: If a client is returning to continue an existing application, they should click “Log In” (top right). App 3.0 Settings page – additional options available To accommodate these new features, some additional options were added to the App 3.0 settings page giving agents the ability to control and modify their Application’s content and appearance on the client’s view of the App Login Page. You’ll find a list of all the new settings available below:
Login Page Image – giving the agent control over which available images to display
Modify Page Title (EN & FR)
Modify Consent Checkbox Language (EN & FR)
Show / Hide Disclosure
Show / Hide Copyright
Adding Company Logo (FR) Along with these new settings is also the ability to modify the text displayed to your client’s when they reach the “Add Co-Applicant” and “Invite Co-Applicant” stage of their Application. Splitting the Interview section and adding Subject Property information as a separate step This change splits the Subject Property details from the Interview Section of the client’s Application flow so that it becomes a defined aspect of the application and is easier to find and refer to after the fact. Just like before, the Subject Property details will only appear if the client has selected the appropriate fields in the Interview Section.
Leads Add Referred By to Filter A new “Referred By” filter has been added to the Leads section. New Form for Newfoundland and Labrador A new Mortgage Disclosure And Suitability Form has been added under ‘Newfoundland and Labrador’ in the Generate New Form section for users. New Incoming System Notifications (Deal Assigned to me – As Agent on deal) If enabled in their settings, Agents will now receive an email notification whenever a new deal is assigned to them by another Scarlett user. Add Participant Status in Deal Filter & Add Additional Status Field in Application Report Participant Status (Active or Inactive) has been added as a new filter option and is now available across other areas of the Scarlett Origination Platform. Bulk Status Update & Bulk Agent on Deal change for list view Users can now select multiple deals to add those deals to a custom Pipeline, change the status of those deals, or re-assign the Agent On Deal for multiple deals at once directly from their Deal Dashboard while in List-View using the new Bulk Actions menu. Lender Submission – Other lenders (Override the permission) This change allows agents without standard submission permissions to create manual submissions using the “Other” lender option. The option to submit a deal will only appear when these users have selected the “Other” lender option. Add Applicants Assigned to Mortgage in History Assigning & unassigning applicants from a mortgage is now tracked and accounted for within the deal’s History tab. Auto-Doc – Rename the “Category” as Owner Occupied / Second Home Other Properties Previously, there was not a clear Auto Doc category for Second Home Properties. So, the Owner Occupied Auto Doc category has been re-named to “Owner Occupied / Second Home Other Properties”. If a property’s Occupancy status is set to Owner Occupied, Owner-Occupied & Rental, or Second Home Occupancy, then Auto Docs will populate documents based on this category. Permission to View Deal currently does not support viewing Lender Submissions / Responses This update improves how permissions work on the Lender Submission page to better match user roles.
Users with View Deal access will now be able to view submission response details. Users with Create/Edit Deal access will continue to have full access (view, edit, delete, & add manual responses). Create a search function for automations A search bar is now available at the top of the Automation & Workflow module to help users quickly find any automation they have previously configured. Flinks page translate to French When a user has set their Scarlett Origination language preference to French, the Flinks Bank Statement portal sent to their clients will be translated to French upon receipt. E-Sign – Add Delete Function The update adds more control over e-signature workflows with the ability to delete e-sign envelopes when needed. A user can delete e-sign envelopes if:
The signing package is still in Draft and has not been sent
The envelope is sent, but neither party has begun signing (all sides in Pending) Fintrac – Generated PDF Report: Download or Upload in English and French The update allows users to generate then download or upload FINTRAC compliance reports in either English (EN) or French (FR), depending on their requirements. Activity Page – Additional fields to be displayed before “Show More” This update has improved the activity creation experience by bringing the most important fields front and center. Users will now see the following fields immediately, without needing to click the “Show More” button. Replication of the Notes Tab inside a Scarlett deal The Notes tab is now available in two spots – amongst the top module items and within the lower deal sections. Scarlett 2FA – Display Method and masked information Users can now see which 2FA method update this at any time through their Two-Factor Authentication Settings. Add Calculators to App dropdown & Hamburger Menu menu This update adds calculators directly within a deal. Users can run calculations while working on a deal without needing to exit that deal, keeping everything in one place for a smoother workflow. FINTRAC / Equifax – Update PEP & Sanctions details in PDF The Equifax PEP & Sanction PDF report now displays more detailed information when there’s a positive match for PEP (Politically Exposed Person) or Sanctions screening.
Deal Integration with Scarlett Origination When CMA triggers a webhook with deal information, Scarlett Origination receives the webhook and creates a new deal in Scarlett and it is tagged as “CMA”. Lead Integration with Scarlett Origination When a new lead is created in Scarlett it is tagged as “CMA”, and an email notification is sent to the agent. The webhook triggers Scarlett Origination to create a new lead.
When a lead and deal are created together, they are automatically displayed on the leads page under Deals tab. Deal creation and updates are captured in the History page in Scarlett Origination. Integration of Canadian Mortgage Application with Scarlett Origination This integration aims to automate the creation of leads and deals in Scarlett Origination through webhooks triggered by agents using the Canadian Mortgage Application (CMA). Scarlett Origination agents can copy the webhook URLs generated in Scarlett Origination via the Scarlett settings page and paste them into the CMA Application for both leads webhook and deals webhook to enable lead or deal creation in Scarlett.
Agent Payroll Summary Report: A new report, Agent Payroll Summary, is now available under the REPORTS > GENERAL section. This report provides a detailed summary of the fee types paid to or charged to agents, based on the selected date range. Audit by Principal Broker: A new flag called Enable Audit by Principal Broker, has been added under SETTINGS > CONFIGURATIONS. Users will have to reload the Scarlett Pay page for this to take effect. When enabled, this setting displays a checkbox called Audit by Principal Broker in the Deal Details section for files, but only for users with the role of Payroll Admin. Once the checkbox is selected, a Note by Principal Broker field appears, allowing the Principal Broker to enter any relevant notes regarding the deal. Deals marked with Audit by Principal Broker can be tracked in the Deal Report under REPORTS > GENERAL.
New Template Series for Renewals We have enhanced our Renewal Email Template Series to help you target renewals, offering agents a choice of two styles for each of the 360, 120, 90, 60 and 30 Day categories.
Modern template.
Traditional template. Both the Modern and Traditional template designs offer additional features, including the ability to select their profile color/brand colour to customize buttons and icons in the email template. Compounding Period Field Added to Manual Lender Response We have added a new field, “Compounding Period,” to the manual lender response created by agents after a lender submission. This allows agents to modify the Compounding Period set in the application from the Manual Response function, without needing to change it within the application itself. This change may be reflected in the document(s) generated when a response is accepted. Incoming Call and SMS History Agents who have set up their Twilio accounts, can view incoming and outgoing SMS messages relating to their applicants on the communication page for specific leads or deals. All SMS logs are captured in the “Incoming Call and SMS History” section of the SMS History tab. This includes SMS logs that are not linked to a specific lead or deal. FINTRAC Equifax Integration FINTRAC now includes a “Screen Applicant” Option. This provides the User with the ability to select from three available options to aid in screening their applicant(s).
Equifax – IDV & AML.
Equifax – PEP & Sanctions List.
VeriFast – DVS, AML, Sanctions List & Adverse Media. The Reports are provided as a downloadable PDF, which will also be accessible from the Documents and Forms section in Scarlett, in the FINTRAC folder.
We’re excited to announce a new enhancement in the DEALS TRS Views section: the “PAID Deals” folder.
Here are the guidelines for deals in this folder:
Once a deal is fully paid for the first time, it wil move to and remain in the PAID Deals folder.
Deals wil not be transferred to this folder if they are part of a locked pay period (Pay period step 3).
If a paid deal is reversed, it wil remain in the PAID folder.
We hope this is helpful and enhances your experience giving better visibility and reduce the Deals accumulating in the Compliant – Money in Folder.
Compliance Form High-Risk Transaction Types & Risk Assessment: We have added new fields that let you easily mark high-risk transactions like suspicious activities, terrorist properties, large cash transactions. You can assess the overall risk level as low, medium, or high.
Transaction Delivery Channels & Source of Funds: we have expanded options that allow you to track how transactions were done (face-to-face, internet, phone) and specify if the source of funds is known. You can also choose from payment methods like EFT, bank draft, or wallets.
New FINTRAC / PCMLTFA Reporting Status: This section helps you track whether a transaction is flagged, reported, or under monitoring. You can also add notes to manage high-risk transactions more efficiently.
Borrower Identification:
Borrower Type: Easily select whether the borrower is a person or a corporation.
PEP Status: Indicate if the applicant is a politically exposed person with a new dropdown option.
Verification Methods: Choose from various identity verification methods, including: Government Issued Photo ID (In Person, Live Video)
Credit File Method (3+ years of history) FINTRAC / PCMLTFA Compliance Form We are excited to announce FINTRAC / PCMLTFA compliance within the mortgage application process. The form captures critical risk assessment details for each property and borrower, aiding compliance with anti-money laundering (AML) regulations. Supporting Documents When users click Upload Supporting Documents, they can add relevant documents for reference. Once uploaded, these documents are available under the Supporting Documents tab and are also saved in the FINTRAC / PCMLTFA folder within the Documents & Forms section. FINTRAC/ PCMLTFA dashboard The FINTRAC dashboard provides an overview of all deals with completed FINTRAC forms, displayed through clear pie charts for borrower risk, ID verification, PEP status, and more. Users can easily export the data by clicking the “Export” button, generating a report in Excel format. VeriFast Integration Update to Referral Source Label The “Referral Source” in the Mortgage Module Settings page has been renamed to “Co-Branding” for better clarity.
Scarlett Pay has introduced new fields in deal management. Now,users can add FINTRAC status and Overall Risk assessment details when creating deals.
The option to add the status & assessment is available when creating deals on Scarlett Pay. Steps to add FINTRAC status and Overall Risk assessment to existing deals on Scarlett Pay:
Go to Deals: Navigate to the ‘Deals’ section in Scarlett Pay.
Look up the Deal ID: Search for and locate the specific Deal ID you want to update.
Select Edit: Click on the ‘Edit’ button to modify the deal details.
Update FINTRAC STATUS & Overall Risk assessment:
Find the ‘Mortgage Details’ section within the deal.
You will see drop-down menus for ‘FINTRAC Status’ and ‘Overall Risk Assessment’.
Choose the appropriate status and risk assessment from the drop-down options.
Click Save: After selecting the correct options, make sure to click ‘Save’ to apply the changes.
Zapier Integration Scarlett Origination is currently integrated with Zapier. The integration is a two-way push from Scarlett Origination to Zapier, so users can now both send data out from Scarlett and update data in Scarlett via Zapier Integration.
Enhanced Triggers for Leads and Deals: We have upgraded our triggers for leads and deals to improve functionality and efficiency and have built a larger application that now includes a more extensive list of triggers and actions. Triggers
Triggers are events that happen in Scarlett Origination and send data to Zapier.
For example, triggers can be:
A new deal or lead is created
A deal or lead is updated
A document or note is added or deleted
A participant or property is added or removed
Actions
Actions are instructions from Zapier to Scarlett Origination based on the triggers it receives.
For instance, actions include:
Creating or updating a deal or lead from Zapier
Adding or updating notes from Zapier
Creating new leads from Zapier Here is the full list of triggers sent from Scarlett Origination to Zapier.
App/Deal submitted by applicant
Non-Primary Applicant group updated
Deal updated by agent
Non-Primary Applicant Group Deleted
Deal submitted to lender
Document Added
Lender response received
Document Updated
Properties owned added
Document Deleted
Properties owned deleted
User profiles
Properties owned Updated
Lead created
Mortgage request Deleted
Lead updated
Fee Deleted
Lead deleted
Note added
Lead note added
Note updated
Lead note updated
Note Deleted
Lead note deleted
Participant Added
Lead co applicant updated
Participant Removed
Lead co applicant deleted
Deal Deleted
Lead document added
Non-Primary Applicant updated
Lead document Deleted
Non-Primary Applicant Deleted
Lead document updated
Lead owners Here is the full list of actions sent from Zapier to Scarlett Origination.
Create deal
Create lead note
Create deal note
Update deal
Create lead
Update deal submission
Update lead Important Note for Users Transitioning to the new Zapier Scarlett Enhancement Integration After updating the Event App details in each Zap to the new Scarlett Enhancement integration, it is essential to manually re-test the trigger by clicking the “Test Trigger” button.This step is necessary to ensure that the Zap is correctly reconfigured, especially if you have duplicated it. Without re-testing, the Zap may continue to reference outdated data from the previous integration.
Guide to Use The Statement Builder Statement Builder allows admins to build their own statement template, giving ability to show required data and hide unnecessary information.
Below are the steps for the statement builder:
1. Go to Settings > Configuration > Click Statement Builder. 2. Read through & follow the instructions provided to customise the tables in your user’s commission statements. 3. At the bottom of the page, options are available for the following options.
a. Choose your Statement color:
Default color will display statements in Scarlett Blue. Favorite colour will display the color chosen and setup under SETTINGS > COMPANY PROFILE> FAVORITE COLOR.
b. Hide /Empty Tables:
Enabling this will hide tables in the statements that have no content to display.
c. Disable Old Statements:
Enabling this will remove access to the old Commission Statements in the Statements dropdown and only give access to the new Commission Statements (NEW) under statements. 4. Once all required selections are made and commission statement is built,
click on Preview to view how the statement will be displayed if saved. 5. Once the Statement built is confirmed click Save & Publish. 6. This will enable agents to view Commission Statement (NEW) under their Statement dropdown. 7. To disable Commission Statement (NEW) from showing up for the Agents click on Unpublish. **Once the New Commission Statement is published to Agents, you can send the Module highlighted below for their reference.
**IN TIME TO COME THE “OLD” COMMISION
STATEMENT WILL BE DECOMISSIONED AND
REPLACED BY THE NEW COMMISSION STATEMENT**
New Leads Management Module Capture new and existing opportunities prior to application stage Track your lead conversions Filter and mine your leads Import leads form other sources Build custom html lead forms and deploy to any website Manage your leads funnel from start to finish Create and configure your custom fields Automate your leads email and SMS communication Centrally manage your leads communication consent Enhancements to Deals Module Ability to view a summary of all your deals and each of their respective pipelines. This new feature is known as Pipeline Group Ability to view, add and edit a deal to any configured pipeline directly form deal page Ability to add and manage deal activities directly from deal page versus the Activities section Ability to create and manage deal checklist(s) directly form deal page Ability to enter negative income under Employment History Ability to accept lender responses with a $0 payment for Reverse Mortgages Ability to select agent profile when attempting to copy a deal
This feature is most useful for agents who have multiple accounts and profiles. An example of such a case are agents and users with more than one firm code. Ability to bulk delete applicant liabilities Ability to generate Mortgage Commitment forms in French New Notification Types Ability to receive automatic email notifications upon receiving a reply to an SMS Text message triggered from Scarlett Origination Ability to run and receive the Weekly Digest Email notification in real-time versus having to wait for the same notification to be received once a week New and Enhanced Integrations Automatically download and fill accurate and confirmed property data View and download property street and satellite images Generate property reports to share with lenders Enhancements to Online Mortgage Application & Customer Journey Ability for applicants to upload required documents as part of
the application process Ability for applicants to provide authorization to download their bank statements as part of the application process Ability for applicants to review their pre-populated mortgage application and make the necessary edits instead of starting an application from scratch. This feature is most useful for your repeat clients.
New E-sign Notification Get notified immediately upon the completion of an e-sign ceremony Activities Refresh/Reload Button A new “Refresh” or reload button was added to the Activities module. This feature primarily serves the purpose of refreshing your list of tasks and activities at any time. Introducing “Incoming Call Feature” in Scarlett Origination – It is designed to manage calls effectively (incoming, completed, and missed calls). “Incoming Calls History” details are displayed: Documents Request Notes Documents Request Notes tab was added to the deal page allowing agents to view notes from applicants while they uploaded documents. Additional Mortgage Application Form Mortgage application forms were added to Documents & forms list, enabling multiple borrowers to sign and acknowledge the mortgage application form. If the Mortgage Application has more than one applicant, it will be displayed accordingly Lender Submission Fields Two additional dropdown fields, “Agent on Deal” and “Submission Agent,” were added. Agents could edit or modify these fields. Any edits made were saved and logged in the deal’s history. Lender Submission Response After lender submission was made, and the agent received or added a manual response, they had the option to “ACCEPT” any response. Clicking the “Accept” button immediately approved the response and applied these figures to subsequently generated forms & disclosures. The agent could “Accept” the response, and the button would change to “Un-Accept” accordingly. Convert Lead to Deal Scarlett Origination streamlines the process of converting a Lead (new or existing) into a deal. On the Leads page, under the Leads section, users found a “Convert” button. Clicking this button converted the lead into a deal, which was then displayed on the Deals page. Language Option Added to Profile Agents can now set their preferred language as French from the profile settings page. Updates to Scarlett Portal The service “Lender Spotlight” was removed from the Scarlett Portal and “Scarlett Genius” was introduced.
Additionally, icons for several Scarlett features and services were changed.
Scarlett Origination
Scarlett Pay
Scarlett Websites
Scarlett Underwriting
Scarlett Genius Download Note as PDF A new button,”Download Note as PDF,” was introduced to the
lenders note. This allowed agents to download and print the lender note directly from the lender submission page under submission history. New Participant Section Added to Scarlett Origination Filter Added a new “Participant” section under the deals filter. All participant-related fields were moved to this new section named “Participant” for better organization. Shared Desktop Introduced ‘Shared Desktops’. Agents could share their desktop with team members for collaboration, based on user permissions. To see with whom the desktop is being shared,
click the Desktop icon on the portal page. Enhanced Portal Interface Upgraded the current portal to a new portal, enhancing user
experience and accessibility for the users. Added Rule for Premium Rate Override The “Mtg Inc Premium” field amount was auto calculated based on the given mortgage amount.
When the “Premium Rate Override” option was checked and the “Mtg Ins Premium” value was set as $0.00 and saved, then this field is greyed out and could not be modified. AB Regulator Documents The AB Regulator Documents are now available under the Documents & Forms section for easy access and management.
Navigation Path:
Documents & Forms > New > Document Type > Alberta Cloning Deal Pipeline Introduced the new “CLONE” feature for deal pipelines. Users could now clone shared deals within deal pipelines and make edits.
The cloned pipeline schema would be added to the user’s account without any deals inside the stages. Filter “Has Open Activities” Introduced a new filter “Has Open Activities” with a Yes/No Option. This allowed users to find open activities associated with a deal or lead. Mortgage Setting “Add Co-Applicant” Added ‘co-applicant’ was available in the mortgage settings page, which allowed users to control whether this option appeared on their applications, enhancing the user experience for joint applications.
Navigation Path: Settings > Mortgage Module setting > Mortgage Application Setting Agents can enable or disable the Add Co-Applicant feature on the mortgage app Introducing Document Specialist A new participant type called ‘Document Specialist’ was introduced in Scarlett Origination. This allowed brokers to include Document Specialists in filters, Merge fields, and participant selection within deals. A new participant type called ‘Document Specialist’ was introduced in Scarlett Origination. This allowed brokers to include Document Specialists in filters, Merge fields, and participant selection within deals. Document Requests The auto-generated document request feature made it easier for agents to use email templates and merge fields. It simplified adding different templates and documents all in one place. In addition to the above, the new merge field ‘Insert Document List Table’ was added to the list of general merge fields. It could only be used for the ‘Documents Request’ email, and when used, it inserted a table into the email body showing columns for document name, notes, and status.
The client received a ‘Documents Request’ email that contains the following: Added Access Code for Secure Document Request Link Scarlett users can now request documents from their applicants. As an added security measure, we now have the ability to send a verification code for secure access.
When the user clicks ‘Send Request’, the applicant receives the
access code via email through a secured link. Without this code,
the applicant will not be able to access the Online Mortgage App. Calendar Sync – Enhancement We have added additional logs to improve the calendar sync process. This enhancement allowed agents to access up-to-date information promptly, enabling seamless management of appointments, tasks, and schedules. Introducing Activity Status Options In the Activities module, we included “Done – Successful” and “Done – Unsuccessful” statuses in addition to the “Open” status. These statuses offered agents greater clarity in tracking ongoing and completed activity. The new status options were integrated into the Filters module, enabling users to filter activities based on their status for efficient organization and tracking. New participant type in the Scarlett MTG Dashboard The “Seller Realtor” participant type is now available for selection when adding or editing participants within deals. 30 years Amortization Exciting news! Following a recent update from the Canadian Government, Scarlett Origination enabled mortgage agents to select amortization periods of to 30 years for insured mortgages, which were previously capped at 25 years for new construction purchases. Enhanced Zapier Integration Scarlett Origination has enhanced its integration with Zapier, extending its one-way data push capabilities.
New Features in Version 2.0 (Lead Management)
Trigger when a new lead is created.
Trigger when an existing lead is updated. Automation OPT In/OPT Out A new feature, Automation Opt-Out, was created to give Scarlett, Velocity, and Newton users the ability to opt-out a deal from all automated communications. In the application details page, Scarlett users had the option to manage Communication Consent. Each applicant had their own “Communication Consent,” but the “Manage” button opened the same window for all of them. The “Deal Opt-Out” option from the Consent Management module under Tools was made available for all deals within Scarlett (including Scarlett deals, Expert deals, and Velocity deals). In Consent Management, users could search for deals and manage the consent.
Scarlett users gained the ability to filter their deal(s) by selecting the Automation Opt-Out filter To access this go to – Filters > Add Filter > Deals > select > Automation Opt-Out option. Add “Interest Only” checkbox for payment calculation An “Interest Only” payment option was added for mortgages.
When interest only checkbox is checked then amortization fields get disabled allowing the users to see what the payment amount would be for an interest only option. Change Profile Photo Agents were able to upload profile photo directly from the Profile dashboard
Navigate to portal dashboard and click on your profile icon in the top right corner of the screen.
Select “Change Profile Photo” from the dropdown menu.
Ability to resize the image
New Image was uploaded BC – Open Disclosure Form A new form titled “BC – Open Disclosure Form” was added under the Documents & Forms section. This form was specifically used by agents for Home Equity Line of Credit (HELOC) applications in British Columbia.
1-Home Equity Line of Credit (HELOC) applications in British Columbia. To access it, navigate to Documents & Forms, select “British Columbia” from the region dropdown, and locate and select the “BC – Open Disclosure Form.” DocuSign replaces One Span DocuSign is now Scarlett’s only and default e- sign platform. All the same e- sign features you are used remain the same in addition to many more powerful ones such as conditional logic and dynamic templates. Ability to Resize Notes Text Area Within Activities In addition to the existing scroll bar that’s currently located on the right of the Notes text area, you are now able to dynamically expand the Notes box by simply dragging the bottom right corner hence facilitating the process of reading and entering notes. Click-to-Call Ability to start and terminate phone calls to your database directly from Scarlett Origination. Along with adding an “End Call” button to end an ongoing call from Scarlett Origination By Selecting the checkbox to “Log Activity”, users will have the ability to view the call history for all the calls made under the Deal’s Activities tab. Generate Deal Notes Automatically With a click of a button you are now able to generate detailed deal notes when submitting deals to your preferred lenders. Scarlett Genius Genius is an AI powered deal placement assistant allowing you to match best suited lender products to respective deals. Genius also allows you to search all available lender products, rates and product guidelines. The Genius widget is embedded in each mortgage application as shown below. It is also available as a standalone system by clicking Tools/Scarlett Genius. Quick Search Shortcut The quick search shortcut is now available on the header of every
deal for quick access. “Non-Subject Properties” The report for “Non-Subject Properties” was created, allowing agents to easily generate reports based on their selections and download them. Documents E-sign Edit Option The envelopes that were sent for e-signature (Draft, Sent) could be modified if applicants had not yet acted on them. Merge Field Participant List Expanded the Merge fields section by adding “Participant list” along with the existing Merge Fields. Brokerage Name Display in (QC) Forms The brokerage name of the user was displayed on Quebec (QC) Forms. Leads Custom Fields Agents were able to create custom fields in the Lead form and mark them as “Read- only”. Core fields such as First Name, Last Name, Email, and Phone Number were customizable. Non-Subject Property Loan Type Agents could choose the loan type in the mortgage information, and the selected option would be displayed in the Liability section of the Non-Subject Property page. Weekly Digest Report Agents accessed the “Incoming System Notification” module and enabled the Weekly Digest feature, where they could select one or multiple “Agents on Deal”. The statuses selected generated reports in the Weekly Digest email. BC-Form 10- Field Auto Populated Document Type – Form 10 applicant information were auto-populated
based on the selected mortgage from the dropdown. Quick Search Module With just a click, agents can effortlessly search their activities by Subject, Name, Deal #, Notes, and Email. Documents & Form Feature Agents could access the document features from the lead page, such as creating folders, uploading documents, sending documents to e-Sign, sending request documents, and utilizing other features under this module. Activity Viewing on Scarlett Origination Agents were able to view all activities without being restricted to a selected date range. Lender Submission Generate Notes With just one click on “Generate Notes” button the agents can now get system-generated submission notes displayed based on the selection. Mtg Inc Premium Field Update “Mortgage Ins. Premium” field is automatically updated based on “Mortgage Rate” entered. Scarlett Filters Included “Applicant-Group filters” with 10 related fields, making it more convenient for users to select any filter under “applicant group” and view deals associated with those filters.
Applicant-Group filters:
Total Liabilities
Total Assets
Net Worth
Total Property Value
Total Mortgages
Total Mortgage Payments
Total Expenses
Total Rental Income
Total Rental Expenses Surex User Interface The deal submitted to surex insurance was displayed asubmission record on the Surex Insurance page. Floating Validation Panel Agents were able to move the validation panel and view it comfortably without the fields being obscured by the pop-up. Applicants Address Status To ensure that the current applicant address indicated as “Own” is displayed in the ‘Properties Owned by Applicant’ section of the application, a validation message was created to indicate when a matching address was not found in this section.
*Error Message* – This owned property does not appear in the Properties Owned section. Improved History Information “History logs were captured with additional information, enabling Agents to view detailed logs of any modifications made to a deal. This included logs of Product & Underwriter changes in the history.” Incoming System Notifications The notifications for lenders, such as “Deal Submitted via Expert Link” and “Deal Submitted via Newton Link,” were updated to streamline experience for lender users of Scarlett. Subject Property Information Update When the agent selected the “Fees Incl. Heat” checkbox, the “Heating” amount field was automatically set to zero, became non-editable, and appeared greyed out. Customize Portal Background Allows users to customize background colours for the Scarlett Portal dashboard according to marketing preferences. Scarlett Deal Tab Display Scarlett tab displayed “Deal Id” and “Primary Applicant Last Name,” which helped agents quickly switch between different views within the application Field Update Increased the number of digits in the “Mtg Ins Premium” field in Scarlett Origination. Enhanced Document Statuses Improved document status was displays. The first two statuses (Pending Upload & Under review by broker) would automatically update based on portal activity. Enhanced Deal Sync/Import Time Deals were synced or imported from Expert/Filogix into Scarlett Origination much quicker, allowing agents and clients to proceed quickly with their transactions. Enhanced Search Feature on Scarlett Origination Agents can now search for the expert deals in the search field, If the deal was not found in the primary database, the search is extended to another database, improving overall performance. Scarlett MTG Dashboard Phone Number Search Criteria Agents can now simply search for the deal with “Phone #” search criteria. The Phone # search field allows users to input at least 6 digits (e.g., 416 333) to find relevant deals associated with the provided phone. Leads Module Notes We improved the Scarlett Origination Leads module by allowing agents to add notes directly when creating or updating lead information. This helped the agents to be on track for better communication with their clients. High Contrast Mode Agents were able to toggle this feature on to enhance visibility and accessibility across the platform. Once activated, all field backgrounds within the Application page and Applicant profiles, along with any associated fields will have the contrast field.