Category: Marketing

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“What we’ve done at Scarlett is give mortgage brokerages the tools to document their compliance around FINTRAC, and to get real-time reporting on it,” says Dong Lee CEO Axiom Innovations. “We want to provide the tools for brokerages and agents to do this as seamlessly as possible, and take some of the manual work out of it.”

We have your back when it comes to running your mortgage business.

#FINTRAC #Brokers #Regulations #Scarlett #BrokerTools #SaaS #Tools

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Timing is crucial in preparing for the future, especially in the dynamic mortgage market. As high interest rates challenge buyers, standing still is not an option. Discover actionable insights from Axiom Innovations Inc. on how to position your business for success in 2024.This article draws from a presentation by Axiom’s Vice President of Sales, Andrew Schultz, at the Canadian Mortgage Summit. Explore the top five strategies for scaling your business in the upcoming year. Don’t miss this opportunity to thrive. Read the full article now!
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Scarlett came away with the Best Product or Innovation Award at this year’s Mortgage Awards of Excellence, an honour that founder and CEO Joe Fakhri (pictured top, right) described as an affirmation of its constant commitment to driving the mortgage process forward through technology.

“We’re happy and very proud of what the team has done – the fact that everybody has come together to rally around a common vision,” he told Canadian Mortgage Professional. “What it means is that all the innovation that we’ve put into the ease of use, speed of the system, and efficiency that it introduces to the mortgage space is paying off.”

READ FULL CMP ARTICLE HERE

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Joe and Andrew recently spoke with CMPTV about technology in the mortgage space and how it contributes to the accuracy and efficiency of a brokerage’s processes. Scarlett continues to evolve as the mortgage landscape continually changes to allow for brokerages, brokers and agents (and lenders) to do what they do best…close deals and provide mortgage solutions. Click the link below to Watch the full video interview!

HOW CAN TECHNOLOGY CONTRIBUTE TO PERFECTING A BROKERAGE’S PROCESS?

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LEAD MANAGEMENT IS NOW LIVE!

Scarlett’s Lead Management Integration continues to help brokers and agents quickly and efficiently grow their businesses. Scarlett continues to establish its status as the leading “one-stop shop” for brokers, brokerages and networks.

Scarlett’s priority has always been to allow every aspect of the mortgage transaction to be seamlessly managed in a single platform. Lead Management is another significant step in achieving that goal.

Joe Fakhri, Axiom’s president and chief executive officer, told Canadian Mortgage Professional that the move reflects the company’s tagline – “Don’t let your business run you, run your business” – adding even more automation into the mortgage process. “Scarlett is a one-stop shop,” he said.

“That’s the concept behind it: everything a mortgage broker requires to do their day-to-day business within one platform. That is what we’re aiming for.”

Integrating the lead management module into Scarlett’s Lead Management automation means that lead information can be managed and tracked before it becomes an actual live deal, allowing users to generate leads from different online sources and manage them from start to finish: from lead generation, to lead nurturing, all the way through to converting to an application. “It’s the funnel side of the transaction – getting a lead and nurturing it to full closure,” Fakhri explained. “This is what we set out to do, and this is exactly what we’ve built within the system.”

Integration between CRM and origination system

What’s different about Axiom’s approach to its  platform, according to its business development manager Andrew Schultz, is the ability it provides for agents to customize and define their unique business management and workflow  structures programmatically.

“We’ve taken that same approach with the lead management portion of the platform as we did with the mortgage origination side of the platform, Schultz said. ‘What are the real-life challenges of using a traditional CRM and integrating that with your origination system?

How do these two systems talk to each other? How do we cut out some of the double data entry, the inconvenience of managing multiple systems?”

He went on to say, “Effectively, what’s happened now is your lead management system lives within Scarlett Mortgage [formerly known as Deal Origination System]. And it will do things that are specific to a transaction that a mortgage broker needs to take on.”

Such functionality means that co-applicants or mortgage requests can now be tied into a lead’s profile, with the ability to track a whole series of information that will eventually become a part of the applicant’s profile. That’s a significant departure from the past, when agents had to take information from a lead and send them a mortgage application for completion only when they were finally ready to become applicants.

With Scarlett’s lead management automation, when a lead is converted into a deal, it travels from the lead management side of the system and creates the deal within the origination side that’s already prepopulated from the information previously captured. “The amount of time savings for an agent, and the added value that gets presented to the client, is incredible,” Schultz said. The client then only needs to review the information that has been automatically populated, adding any details that have changed about their current situation between becoming a lead and a mortgage applicant.

“It has taken the business purpose that a mortgage broker used as a CRM in conjunction with origination and houses it all under one roof,” Schultz said.

A winning solution

The module is “extremely customizable” for agents and brokers, and they can make it do what they want it to,” Fakhri said. “Lead Management provides tools that allow them to manage leads effectively – capturing leads through any lead generation tool out there, building pipelines, filtering data and drawing reports to mine leads and convert them into a deal.”

“Our lead management module is also bolted onto what the company calls an automation engine, allowing agents to automate specific tasks in their system, such as generating a thank-you email or a notification letting clients know they’ve been qualified.  “We have taken some of the best features of the origination side of our platform, like the ability to mine and filter broker and agent data, and build dynamic, highly customizable pipelines and workflows, so they automatically update as you work through the file,” said Schultz.

“Users also can automate their communication, whether it be to the client or a task to the agent themselves. All of the user experience functions that allow people to work more efficiently on the deal now support the lead side of the business as well. Ultimately, the integration of the lead management tool into Scarlett represents a winning solution for mortgage professionals”, Fakhri said, “allowing them to run and manage their business with as high a degree of automation and flexibility as possible.”

“You’ve got all of the data elements at the core,” he said, “and the data capture process that’s very customizable and flexible for an agent and a broker. Around that, you’ve got a series of tools that will allow the agent to run their lead management process very effectively and seamlessly, with a high degree of automation.”

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FOR IMMEDIATE RELEASE – Friday, November 25, 2022

Newton Connectivity Systems and Axiom Innovations are pleased to announce the completion of not one but two major connectivity initiatives between Newton Connectivity Systems (Newton) and Axiom, effective today.

The first enhancement allows mortgage brokers and agents working on Axiom’s Scarlett Mortgage platform to connect directly to all Lenders accessing Newton’s connectivity bridges.

 “Enhancing our connectivity in addition to adding true redundancy within Scarlett was a key driver for Axiom. Newton was a natural partner for Axiom and its Scarlett platform. Newton continues to invest in advancing its connectivity to lenders; hence providing our customers access to such enhancements was
a no-brainer.” – Joe Fakhri – President Axiom Innovations 

“The Axiom team has cultivated a committed Scarlett customer base. We believe their audience can benefit from Newton’s two-way connectivity with lenders for both application data and direct documents transfer.” – Geoff Willis – President & CEO, Newton Connectivity Systems

Newton and Axiom are aligned in the belief that our industry is in critical need of enhancing the system-to-system interactions between mortgage client, broker/agent, and lender to eliminate both friction and time to complete a mortgage transaction. We believe that collaboration is key in achieving this.

“Connecting Scarlett Pay to Velocity was a must to further simplify, streamline and automate the payroll process for customers utilizing Velocity as their primary operating system. This enhanced integration makes life easier for our payroll customers and reduces the friction within their admin teams as they support multiple operating platforms. Further to the above, the added benefit for Axiom is to further expand its customer base for Scarlett Payroll since Newton’s Velocity has one of the largest user base of the industry.”  – Joe Fakhri

“We felt that Velocity brokerages deserve seamless compliance and payroll integrations to assist them in running their operations. It was an easy decision to integrate with Axiom’s Payroll solution as a dominant provider in our space. Reducing friction and eliminating manual data entry is always worth pursuing and is often best achieved via collaboration with best-in-class providers.” – Geoff Willis

Both Velocity and Scarlett customers can benefit immediately from these enhancements.

For more information, please connect with:

Geoff Willis – President & CEO, Newton Connectivity Systems geoff.willis@newton.ca    604-657-9195

Joe Fakhri -President, Axiom Innovations joe.fakhri@axiominnovations.com    416-837-2297

 

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We are excited to announce that the rebranding and upgrade to Broker-in-a-Box will be officially completed and available to all VERICO agents on January 31, 2023.

With the new Broker-in-a-Box upgrade VERICO brokers and agents can take advantage of the following new features:

  • POS & Mortgage Origination
  • Customer Journey
  • Online Mortgage Application
  • Document Collection
  • Data Mining
  • Scalable Underwriting
  • Automation
  • Access to all Lenders
  • Lead Management / CRM
  • Custom Pipelines
  • Leading Partner Network
  • and much more…

The upgrade to Broker-in-a-Box means that some systems previously available will ONLY be available within the Deal Origination System.

Existing BrokerBasePlus brokers and agents should be aware that legacy tools will no longer be available and supported as of January 31, 2023. Legacy systems include:

  • Inbound Mortgage Applications
  • Deal Management & CRM
  • CRM Planner
  • Email Marketing

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Earth Day

We can’t think of a better reason to take a bit of a pause than to appreciate our planet. Tomorrow, take that deep, well-deserved breath and make a small contribution to our planet’s health. Take a minute to pick up a piece of litter, recycle something or turn off some appliances or some lights in your home or office…every little thing makes a difference.

#EarthDay2021 #mortgageproscanada #mortgagepro #mortgagebrokers #mortgagebroker #centum #rma #CIMBC #verico #mortgagesoftware #mortgagelenders #mortgageapplication #lenders #MonsterMortgage #AxiomMortgageSolutions #RealMortgageAssociates #CapitalLendingNetwork #OrianaFinancial #CLCNetwork

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Scarlett DOS has reached another new milestone! As we continue to build momentum and grow our user base, we are thrilled to see client engagement and usage accelerate.

As of the end of the First Quarter of 2021, our Broker/Agent clients have input over $5 Billion Dollars’ worth of applications into the DOS platform and we see no signs of it slowing down. With DOS’s automated systems and tools, it is easier than ever to provide your clients with customized electronic applications, e-sign capability, automated electronic document collection/authorization for CRA information, bank statements and much more. DOS also integrates easily with your current CRM eliminating the need for using multiple platforms. There isn’t a better tool in the market for managing your deal flow, with customized pipelines that include simple drag and drop as well as sharing features. Those are just a few highlights of what DOS has to offer. To discover more about Scarlett DOS’s great features and why the industry is so engaged, register for one of our online weekly demos, Monday, Wednesday and Friday, 2:00pm to 3:00pm EST.
Register here! https://zoom.us/meeting/register/tJUudOugqz4oHtNew03JfDevt1DusMTyaZ57

#mortgageproscanada #mortgagepro #mortgagebrokers #mortgagebroker #centum #rma #CIMBC #verico #mortgagesoftware #mortgagelenders #mortgageapplication #lenders #MonsterMortgage #AxiomMortgageSolutions #RealMortgageAssociates #CapitalLendingNetwork #OrianaFinancial #CLCNetwork”

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Scarlett Payroll & Compliance

SCARLETT PAYROLL & COMPLIANCE IS FEATURE PACKED AND BUILT TO SAVE YOU TIME AND MONEY BY HELPING YOU MANAGE YOUR BUSINESS MORE EFFICIENTLY!
Some of the features include:

  • Granular Reporting
  • Real Time EFT for Deposits and Pre-Authorized Debit
  • Your Colors / Your Brand
  • Customized Agent Statements
  • Multiple Payout Models – Split Based i.e. %,Flat Fee or Desk Fee
  • Tiered Splits T4 & T4A Generation and Reporting
  • Payroll Source Deductions (i.e. Pay your salaried staff)
  • AIR Reporting
  • End to End Compliance Process & Document Management
  • Automatic Data Download From Mortgage Origination Systems (Scarlett DOS, Filogix Expert) and soon Lendesk and Velocity!
  • and much more …

Contact us today to learn more! Remember, stop letting your business run you and run your business!

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Managing customer relationship and your firm can be challenging. If you’re using a general purpose customer relationship management platform or spreadsheets, you’re probably running in circles or not reaching your businesses full potential.

To help grow your business and streamline your firm, mortgage CRM software can help you. But how do you know what to choose?

Starting Point

Whether you are a large office full of brokers or an individual just getting stated, your CRM software should include a few main items. The mortgage broker CRM software should be intuitive and powerful, easy to implement, be a reasonable price, keep customers and contacts organized, be an out of the box solution using modern automation to handle marketing and lead management, be customizable to your business, and be cloud-based for easy access. Your most important aspect to look for in your mortgage CRM is the software should help you grow your business.

Relationships

The mortgage industry is a relationship industry at its core. Your CRM platform should help you deliver the customer service your clients have come to expect. Some traits to look out for that can assist with this relationship building include deal flow management, business intelligence and reporting, client document porta, email, contact and task synchronization, automatic digital communication, and tasks management. These types of items can help keep your team on track and keep the lines of communication between you and your client open.

Marketing

A mortgage broker CRM can help you execute your marketing campaigns an grow your business. Create a website, include state of the art mortgage calculator, application capture, search engine optimization modules, integrate your social media, and leverage a content management interface all in one place. Marketing is a vital part of your business, and many do not have the time to commit or the means to outsource. Utilizing a CRM that simplifies your strategy can set you apart from your competition.

Point of Sale & Payroll

Many CRM software’s offer a variety of different features. Some important items that other platforms may not offer include payroll and commissions processing, loan and deal origination, and point of sale integration.

Streamlining and growing your business can be simplified through use of a mortgage broker CRM. Through building relationships with automated emails to marketing on your social media platforms, a CRM can give you the relief you need to find more business or handle more.  To learn more about what the pros say you should consider before choosing a CRM, visit Scarlett at https://www.scarlettnetwork.com/.

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Do you have a mortgage broker marketing plan? If not, you’re not making as much money as you should be. You need a way to reach your customer base and you need a way to educate them about mortgages. Many mortgage brokers make the assumption that consumers need them and, therefore, don’t need to actively market. However, this way of thinking is old school, and it’s limiting your reach. Keep reading to learn more about tools and strategies for mortgage broker marketing.

You Must Use Social Media

Social media is a broker’s best friend. It’s a way to reach thousands upon thousands of people without spending a fortune. Social media allows you to market to people actively looking for homes as well as those considering buying in the future. When used as a tool for your business, people are learning about your business and the industry. Posting once a day at minimum is ideal, but if you can post 2-3 times a day on different topics, you’ll stay in the consumer’s newsfeed longer.

The bottom line: Mortgage broker digital marketing is a must.

Invest in Automation

Old school mortgage brokers marketing tactics often included things such as mailing out postcards every few months or placing ads in local newspapers or other publications. Today’s broker needs to reach their customers in a different way. Many potential customers don’t check their mail often because they do a lot of their business online, and if they do check their mail, the chances are high they’ll throw that mailer away. They are literally throwing your money away.

The good news is there’s a better way to reach your customer base, and this is through automated email marketing. Create a landing page on your website for visitors to sign up for updates about new products and services. Then, send them a monthly email. Depending on open rates and links clicked, set up an automated email campaign to target your customers even more. Yes, some of those newsletters are going to end up in the trash folder, and you’ll get unsubscribes, but you’re not wasting hundreds or thousands of dollars on a campaign. Email automation can be free depending on the size of your list.

Avoid the Norm

The best mortgage broker marketing goes against the norm. If you’re doing everything exactly as every other broker is doing it, your results will be average. Wouldn’t it be nice to achieve stellar results? Think outside of the box. How can you educate people about the mortgage industry and gain clients? Maybe you speak at networking events? Or, write an ebook about the mortgage industry and use it as a giveaway with your information scattered throughout the book. Brainstorm ideas that set you apart from the crowd.

Mortgage Broker Phone Marketing

Your Are Your Brand

As you build your business, remember that you’re building your brand. What do you want your brand to be associated with and how do you want to be seen? Mortgage brokers marketing is something you need to devote time and energy to, so your business grows. When you increase your digital presence, resist going with the flow, and use automation to engage, you become a force to be reckoned with, and rightly so.

Do you need help with marketing? Contact SCARLETT, your broker in a box marketing solution. Visit them online at https://www.scarlettnetwork.com to learn more about pricing and marketing services.

 

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The mortgage brokering industry has many different players. Lenders, realtors, lawyers, appraisers, underwriters and technology partners are just a few of the groups that contribute to our marketplace. At Axiom Innovations, we pride ourselves in playing an integral role in the industry, by providing premium technology services to support brokers and their business activities. But it’s the Brokerages and Mortgage Agents who keep it all together.
That’s why we are introducing our newest blog series: BROKER SPOTLIGHT. The purpose is to showcase and learn from the industry’s top professionals. Understanding industry-leading practices is key to building your skills and growing your business. Achieving success and growing your business comes with a unique set of challenges. How do you deal with a growing database? How do you maintain the consistency of service your clients were used to when you were servicing fewer clients? How do you keep in touch with all those people? How are you supposed to keep all your prospects organised?
These are some of the challenges that our first featured broker faced in her business.

Joy Pike, is the first to be featured on BROKER SPOTLIGHT. Joy has been in the industry for 20 years and has been the owner and principle broker of Mega Mortgage for the last 9 years. In those 9 years, she grown a team of 30 agents who have successfully navigated the ever-changing market in the Greater Toronto Area.

Mega Mortgage
Mega Mortgage

As Joy’s business grew, she experienced many of the challenges mentioned above. As a result, she chose Broker Base Plus, from Axiom Innovations as the tool for her business, primarily because it handles client communication automatically. The intelligent automation in our Deal Management and Email Marketing solutions make it easy to set rules, automate responses, and trigger reminders and notifications, all to keep a mortgage business focused on its most important business. When asked about the unique set of challenges in her business, Pike noted that “the unique part of the business is solving issues for clients, it’s listening to their story, goals and needs in finding a solution that works”. By leveraging Deal Management, it’s easier than ever to keep meticulous records of each clients’ unique case. As a business owner, Pike says that Broker Base Plus and the Scarlett Payroll System has reduced her administration costs, and improved the efficiency of her communication through automated notifications and lead generation. When asked, Joy said she would recommend Broker Base Plus and Scarlett Payroll, because most importantly, it allows agents to focus on sales rather than being bogged down by administration.
While the automatic communication is the feature Pike says, is the most valuable to her bottom line, she is also leveraging the renewal reminders and automation to make sure that all her clients are being re-engaged when they reach the 12-month window prior to renewal. She credits this feature to retaining more clients consistently.

We are thankful that Joy shared her story with us, and we wish her the utmost success in for the rest of 2019 and beyond!

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Any business that deals with customers one-on-one needs to understand who they are to provide quality service. Customer relationship management, commonly referred to as CRM, is a system that allows a company to input all data about a customer and record their interaction with that company into a program and share it with all departments within the company. This allows easier access to customer records to provide better and faster service. Here are a few reasons why a mortgage broker CRM is an essential tool.

Customer Interaction

When a customer interacts with a business, they want to feel important and valued. Tracking and recording interactions can make working with your customers more efficient and smooth. This can include any calls made to the customer, proposals that have been sent to the customer, any responses received from the customer, and a list of any services provided. You’ll be able to retain your clients by providing them with better service.

Prospecting Clients

For any mortgage broker, prospecting for clients can take up a great deal of time. Customer relationship management software allows you to create a list of all prospects and put them in specific demographics. This makes recording and maintaining this information easier and more efficient. It also helps generate quality leads, which will reduce the amount of time spent on potential clients who end up going elsewhere. Efficiency is an essential part of a successful business, and customer relationship management software will allow you to increase your efficiency substantially.

Managing Customer Relationships

As your company grows, you will gain more customers, which may make managing customer relationships more difficult. While your customers want personalized service, it can be difficult to develop a relationship with and focus attention on one particular customer. CRM software will allow you to manage customer relationships better because it provides necessary information about them.

CRM System

Improved Ability to Cross-Sell

The more you know about your customers, the more you’ll understand their needs and wants. While they may come to you looking for a specific solution, you may be able to help them with problems of which they’re unaware. This will allow you to attract more business from that existing customer while continuing to provide excellent service.

Efficiently managing customer relationships is an essential aspect of any successful mortgage broker. The implementation of mortgage broker CRM will allow your company to easily share information so that customers always feel as though they are moving forward with the process rather than repeating what has already been discussed. This will result in happier customers and more successful interactions. If you’re in need customer relationship management software for your business, contact Scarlett Network.

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In today’s crowded field of mortgage brokers competing for the attention of homebuyers, it’s easy to blend into the field. But becoming a successful mortgage broker means developing a successful marketing strategy that can make you stand out from the crowd of other brokers all vying for the attention of homebuyers. Fortunately, there’s a wide variety of tools that can make the seemingly difficult task of mortgage broker marketing a simple and straightforward affair. For example, by harnessing the power of mortgage broker software, you can determine a target audience, formulate a strategy, utilize diverse marketing channels, and track your marketing spend.

Software can be a key mortgage broker solution that helps tackle a difficult but necessary task. If you’re floundering when it comes to marketing your business effectively, learn what it takes to distinguish yourself from your competitors, and bring all the available marketing channels to bear in support of your business goals. Don’t forget your creativity either, as marketing is about more than demographics and analytics. Read on to learn a few marketing tips that can help you step outside of the crowd of brokers in the market and get more business.

Define Your Audience

First, you need to determine who represents your target audience. In today’s mortgage field, most customers fall into one of two categories. Those two categories are new homebuyers and refinance customers. While both categories are in search of financing, their ends are very different, as are their concerns. For example, a typical refinance customer is well-versed in the mortgage game and is concerned with getting a low rate. As a result, those customers are more prone to shop around than new homebuyers. New homebuyers, on the other hand, are unfamiliar with the process. They may want to be counseled on mortgage matters and are looking for advice. They may be less prone to shop around, depending instead on referrals from friends, family, or real estate agents. Knowing this information can help you tailor your messaging and the way it’s delivered, so spend some time identifying your audience.

Use Social Media

Social media represents one of the most dynamic forms of communication available to mortgage brokers today. It’s diverse in its application and the way messaging is delivered. Some social media platforms have built-in advertising capabilities and advanced analytics that can help you target your best audience directly. Make sure that you use social media to promote yourself in a controlled manner, and don’t be afraid to spend a little per month on social media advertising. The return-on-investment is one of the best buys in marketing.

Content Marketing Power

Content marketing is another tool that any mortgage broker can use to get the attention of potential customers. Content marketing involves the creation and distribution of high-quality content that is of benefit to potential customers. The idea is that they search the internet for specific topics, and when they locate your content and appreciate the information offered, you create a digital lead or sales funnel. Content marketing will channel customers to your digital profile and help you become an authority in the field. The benefits are too great to ignore for mortgage brokers, so develop a blog and populate it with great content to see your business grow.

Pay per click

Pay-Per-Click Works

While it can be intimidating to the uninitiated, pay-per-click advertising can be a dynamic marketing tool for mortgage brokers. No matter which PPC provider you use, landing on the first page of search engine results is key. Stats indicate that it’s an important consideration in any industry, and with a sound PPC and SEO strategy, you can see your business grow exponentially. It pays to learn about PPC strategy, and bidding on keywords isn’t as difficult as it may seem.

If you’re looking to grow your business through marketing, utilize these tips to identify your audience and develop messaging to meet them through a variety of marketing channels. To learn more about marketing your brokering business, visit Scarlett at https://www.scarlettnetwork.com/.

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